Shipping & Returns
FREE UK SHIPPING WHEN YOU SPEND OVER £39.95
| Service | Cost | Delivery aim |
| Royal Mail 24 Tracked | £3.95 | 1 working day |
| Royal Mail 48 Tracked | £2.95 / Free on orders over £39.95 | 2 working days |
| Parcelforce Express 24 (England only) |
£4.95
|
Next working day |
| UPS Standard / Express | Calculated at checkout | Next working day |
PLEASE NOTE THAT ORDERS TO NORTHERN IRELAND, SCOTLAND OR REMOTE AREAS MAY TAKE LONGER.
For more information about our offering to the UK, check out our poppers UK section on our home page.
WHEN WILL MY ORDER SHIP?
If we have received your order before 13:00 we will ship your order the same day Monday to Friday. Where we experience high volumes of orders we may ship your order the next working day but this is highly unusual.
Orders placed during sale periods are always excluded from same day/next day shipping. We will not refund shipping for orders that do not ship same day/next day during sales.
We do not ship on public holidays or weekends as there are no courier pickups. Orders placed over the weekend or on a bank holiday will be shipped on the next working day.
We will not refund shipping where orders do not ship the same day due to non working days.
Our same day/next day shipping guarantee only applies to orders placed on working days Monday-Friday during non sale periods
.
Please be aware that the stated delivery times are given by the courier and we have no control over them, we will not refund or credit shipping where the package arrives outside of the couriers stated delivery aim.
HOW WILL MY ORDER BE SHIPPED?
Your order will be shipped in a plain brown postal box or jiffy bag. Bottles will be wrapped with the contents in individual bubble wrap bags with no outward identification of what is inside.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow time for the tracking information to become active.
REFUNDS, RETURNS & CANCELLATIONS
Due to the nature of our products we cannot accept any returns or requests refunds other than when the product is delivered to you in a damaged state. Sometimes your package can go on quite a journey to get to you and your packaging may get damaged, we will only perform refunds or exchanges where the product has reached you in a damaged condition.
You must store your bottles upright, bottles left on their side for extended periods of time will leak. Please check all your bottles for damage and contact us at orders@twistedbeastpoppers.com with your order number within 48 hours of receiving them if you have any issues.
Items not reported as damaged within 48 hours of being delivered will not be accepted for replacement or refund.
Cancelled orders may be subject to a 10% restocking fee, this is a charge passed onto us by our payment processors.
SELF SERVICE REFUND & RESHIP PORTAL
If you have received damaged or incorrect items the quickest way to get a resolution is to use our Self Service Refund & Reship Portal here. Once we receive your request for a refund or reshipment we will review it and process it automatically for you so you do not need to spend time communicating via email.