Shipping & Returns

UNITED KINGDOM

 

FREE UK SHIPPING WHEN YOU SPEND OVER £39.95

Service Cost  Delivery aim
Royal Mail 1st Class £3.95 / Free on orders over £39.95 1-2 working days
Royal Mail 1st Class Signed For £5.05 1-2 working days
Royal Mail 2nd Class £2.95 2-4 working days
Royal Mail 2nd Class Signed For £3.95 2-4 working days
Parcelforce Express 24 £4.95 Next working day
UPS Standard / Express Calculated at checkout Next working day
DHL Express Calculated at checkout Next working day

PLEASE NOTE THAT ORDERS TO NORTHERN IRELAND, SCOTLAND OR REMOTE AREAS MAY TAKE LONGER.

USA

Service Cost  Delivery aim
DHL Express £13.95 on orders over £99.95 - £150 2-4 working days
DHL Express £17.95 on orders over £49.95 2-4 working days
DHL Express £21.95 on orders under £49.95 2-4 working days

 

EUROPE

Service Cost  Delivery aim
DHL Express Calculated at checkout 1-3 working days
UPS Standard / Express Calculated at checkout 1-3 working days
Parcelforce Euro Economy £7.50 on orders over £49.95 2-6 working days
Parcelforce Euro Economy £11.95 on orders under £49.95 2-6 working days
Parcelforce Euro Economy Italy £14.95 2-6 working days

 

CANADA

Service Cost  Delivery aim
DHL Express Calculated at checkout 2-6 working days

Royal Mail Canada

£75 cart limit

£19.95 1-2 weeks

 

AUSTRALIA/NEW ZEALAND

Service Cost  Delivery aim
DHL Express Calculated at checkout 2-6 working days

Royal Mail Australia

£75 cart limit

£24.95 1-2 weeks

COUNTRIES NOT LISTED

If your country is not listed above then unfortunately we don't ship to your location at this time. We may add locations in the future but please check this page before contacting us to ask if we ship to your location. When we begin shipping to a new location we will add that information on this page.

WHEN WILL MY ORDER SHIP?

If we have received your order before 13:00 we will ship your order the same day Monday to Friday. Where we experience high volumes of orders we may ship your order the next working day but this is highly unusual.

Please be aware that the stated delivery times below are given by the courier and we have no control over them, we will not refund or credit shipping where the package arrives outside of the couriers stated delivery aim.

HOW WILL MY ORDER BE SHIPPED?

Your order will be shipped in a plain brown postal box or jiffy bag. Bottles will be wrapped with the contents in individual bubble wrap bags with no outward identification of what is inside.

International Leather Cleaner packages are limited to 2kg in total.

LIABILITY FOR REQUESTING DELIVERY WITHOUT SIGNATURE

We ship all our orders tracked and signed. This is to protect both the customer and ourselves. If you request from the courier directly to leave your parcel without a signature and it is subsequently lost or stolen we will not be liable to replace the order. Signing for packages can be inconvenient at times but without one there is no way for us to make a claim on your behalf to the courier for compensation and so no compensation or reshipment will be given.

INTERNATIONAL SHIPPING

In the rare case that your order doesn't arrive within the delivery aim we will not be able to reship the order until the claim period has passed.

We have a very small number of parcels that are rejected by customs. If your parcel is seized by Customs we will reship it free of charge. We have a 99.99% success rate with customs clearance.

CUSTOMS AND DUTIES

All orders shipped to the US are currently exempt from customs and duty meaning the price shown at checkout is the final price.

For orders to the EU, Canada, Australia and New Zealand your order will be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Twisted Beast is not responsible for these charges if they are applied and are your responsibility as the customer. 

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow time for the tracking information to become active.

SHIPPING TO P.O. BOXES

Our couriers do not deliver to P.O. Boxes and as such we do not accept P.O. Boxes as shipping addresses. If you place your order addressed to a P.O. Box we will contact you to arrange for an alternative shipping address. You will have the option to cancel your order with us if you do not have a suitable alternative that you wish to receive your order to.

REFUNDS, RETURNS & CANCELLATIONS

Due to the nature of our products we cannot accept any returns or requests refunds other than when the product is delivered to you in a damaged state. Sometimes your package can go on quite a journey to get to you and your packaging may get damaged, we will only perform refunds or exchanges where the product has reached you in a damaged condition.

You must store your bottles upright, bottles left on their side for extended periods of time will leak. Please check all your bottles for damage and contact us at orders@twistedbeastpoppers.com with your order number within 48 hours of receiving them if you have any issues.

Items not reported as damaged within 48 hours of being delivered will not be accepted for replacement or refund.

Cancelled orders may be subject to a 10% restocking fee, this is a charge passed onto us by our payment processors.